Language / Communication Support
Interpreter Services – call 13 14 50
The Translating and Interpreting Service (TIS National) provides access to phone and on-site interpreting services in over 150 languages. Click here.
- An automated prompt will ask you to specify the language you need. Please indicate your preferred language.
- Once you are connected with an interpreter who speaks your language, provide your name and let them know that you wish to speak with. Be sure to give Adica’s phone number: 139 684.
If English is not your first language, we have a range of bi-lingual staff and can arrange for an interpreter to provide assistance. We wish to ensure you are informed about our processes and policies and our bi-lingual staff can help explain any queries you have in greater detail. Our staff are experienced in communicating with the assistance of an interpreter and we aim to make the experience as effective as possible to ensure you are fully informed.
National Relay Service Users
If you are deaf, cannot hear well or have a speech impairment, you can call the National Relay Service (NRS) for help through your preferred NRS call channel detailed on NRS call numbers and links.
TTY users: Call 13 36 77 and then ask for then ask for the Adica Insurance telephone number 1300 658 027
(available Monday and Friday from 8:30am to 5pm AEST).
Speak and Listen (speech-to-speech relay) users: Call 1300 555 727 and then ask for then ask for the Adica
Insurance telephone number 1300 658 027 (available Monday and Friday from 8:30am to 5pm AEST).
Internet relay users: connect to the NRS (see https://www.accesshub.gov.au/ for details) and then ask for the Adica Insurance telephone number 1300 658 027 (available Monday to Friday from 8:30am to 5pm AEST).
For more information visit: About the National Relay Service.
CRISIS SUPPORT
Lifeline – call 13 11 44
Lifeline is a free and confidential 24-hours, 7-days a week service providing all Australians experiencing emotional distress with crisis support and suicide prevention services.
Visit the Lifeline website for further information at www.lifeline.org.au
Depression / Anxiety
Beyond Blue – call 1300 224 636
Provides support to those experiencing issues associated with depression, suicide, anxiety and other related mental disorders.
Visit the Beyond Blue website for further information at www.beyondblue.org.au
Domestic / Family Violence
Adica is actively committed to supporting customers affected by family and domestic violence through implementing measures in our organisation to assist you. We have educated and trained our staff with assistance from external leading specialists in vulnerability education and training to identify and understand customers who are affected by family and domestic violence. You can view our policy here for a full list of support networks.
Emergency – call 000
If you or your family are in immediate danger, please call the police on 000.
1800RESPECT – call 1800 737 732
People experiencing or at risk of experiencing domestic, family and sexual violence can contact 1800RESPECT for free and confidential support 24 hours, 7 days a week.
Text: 0458 737 732 – 24 hours, 7 days a week.
Online chat and video call available. 1800RESPECT website.
Financial Hardship Support
We understand that financial hardship can sometimes occur, and it may be temporary or due to circumstances beyond your control, such as a car accident. We are committed to working with you to explore support options and will take the time to consider your individual situation when evaluating your application for financial assistance.
Our staff have received training on financial hardship, which includes how to recognise when you may need additional support and how to guide you through the financial hardship application process. Our suppliers have also undergone training to ensure that if you need assistance, they can refer you to us for the necessary support.
We encourage you to reach out if you require any extra help, including financial hardship assistance, so we can provide the support you need.
You can view our Financial Hardship Guide here. Additionally, if you need further support, the following organisations are available to provide specialised and confidential help to clients and employees in need.
National Debt Helpline
Website: ndh.org.au
Call: 1800 007 007
Money Smart
Website: moneysmart.gov.au