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This guide sets out process and procedures to manage and resolve complaints raised by customers.Designed to help you contact us if you're experiencing family and domestic violence. Outlines the support available to individuals and businesses facing difficulties in...

Aioi Nissay Dowa Insurance Company Australia Pty Ltd (Adica) is a wholly owned subsidiary of Aioi Nissay Dowa Insurance Co., Ltd (ADJ) and both companies are part of the MS & AD Insurance Group. Adica is a locally incorporated general insurance company, authorised...

The Adica Whistleblowing Response Plan (‘Plan’) is to be read in conjunction with the Adica Whistleblower Policy (‘Policy’). The Plan regulates the internal controls related to the steps of receiving, registering, analysing, investigating and processing disclosures...

Aioi Nissay Dowa Insurance Company Australia Pty Ltd (Adica)1 is a wholly owned subsidiary of Aioi Nissay Dowa Insurance Co., Ltd (Aioi Japan) and both companies are part of the MS & AD Insurance Group. Adica is a locally incorporated general insurance company,...

Aioi Nissay Dowa Insurance Company Australia Pty. Ltd. underwrites a variety of different retail and wholesale products. For the purposes of this Product Governance Policy, “we” and/or “our” references Aioi Nissay Dowa Insurance Company Australia Pty. Ltd. As...

Australian-Based Adica, headquartered in Melbourne, Victoria, employs over 280 local staff across customer service, accident vehicle repairs, and value chain collaboration, transforming the value of insurance for customers. Toyota Partnership Our enduring strategic...

In these Website Terms of Use, Adica means Aioi Nissay Dowa Insurance Company Australia Pty Ltd ABN 11 132 524 282, AFSL 443540 of Level 17, 412 St Kilda Road Melbourne 3004. Please read these Website Terms of Use carefully as they apply to your use of this website...

Please note that in this privacy policy ‘we’, ‘us’, or ‘our’ refers to Aioi Nissay Dowa Insurance Company Australia Pty Ltd ABN 11 132 524 282 ('Adica'). Adica is a general insurer regulated by the Australian Prudential Regulation Authority ('APRA'). Adica also holds...

We understand that at times, you could be experiencing financial hardship. We also understand that financial hardship may be temporary or due to an event outside of your control for example, due to a car accident. We are committed to working with you to provide...

Aioi Nissay Dowa Insurance Company Australia Pty. Ltd. (“Adica”) is actively committed to supporting customers affected by family and domestic violence (“you” and/or “your”) through implementing measures in our organisation to assist you. We have educated and trained...