Disclosure Statement
About this Disclosure Statement
The purpose of the Disclosure Document is to assist you to consider whether to use Adica’s services. It contains information about how we are paid and how any complaints that you may have regarding our products, services, or representatives are dealt with.
We will also provide you with a Product Disclosure Statement (PDS) prior to purchasing any insurance policy from us. The PDS sets out information about the insurance policy to help you decide whether the policy is right for you.
How to contact us
You can contact Adica in writing by post by sending a letter addressed to Adica at PO Box 7212, Melbourne, VIC 3004, by email at [email protected], or by phone on 1300 013 372.
Adica's Services
If we provide you with advice, it is general in nature and does not take into account your objectives, needs, or financial situation. We cannot assist you to determine if the insurance or the benefits of the policy are appropriate for you and your particular circumstances.
Before making a decision to purchase any of our insurance products, you should consider the appropriateness of the advice together with your objectives, needs and financial situation. You should read and consider the relevant PDS for the product to determine whether it meets your needs, and you may also wish to seek independent financial advice.
Who we act for when providing the financial services
How we are paid
Our staff are paid an agreed salary to provide the services to you, but do not receive any commissions. Our staff may receive bonus remuneration based on company and individual performance.
What if you have a complaint?
- For Toyota Insurance:
Calling 1300 658 027 between Monday and Friday from 8:30am to 5:00pm AEST or by emailing [email protected]; - For Lexus Insurance:
Calling 1300 658 067 Monday and Friday from 8:30am to 5:00pm AEST or by emailing [email protected]; - For PowerTorque Insurance:
Calling 1300 906 350 between Monday and Friday from 8:30am to 5:00pm AEST or by emailing [email protected]; - For Qikio Car Insurance:
Calling 1300 459 346 between Monday and Friday from 8:30am to 5:00pm
If you are unhappy with our decision following the resolution of your complaint, you may refer your dispute to the Australian Financial Complaints Authority (AFCA). There is no charge for this service, and a decision of AFCA is binding on us but not on you. You can contact AFCA by calling 1800 931 678 or by emailing [email protected].
Compensation arrangements
As an AFS licensee we are required to have adequate professional indemnity insurance arrangements to compensate retail clients for losses suffered due to a breach of Chapter 7 of the Corporations Act 2001 (Cth).
As an Australian Prudential Regulation Authority (APRA) regulated entity we are exempted from this requirement as we are bound by APRA requirements to have adequate insurance arrangements in place.