Complaints Guide
This guide sets out process and procedures to manage and resolve complaints raised by customers.
Family and Domestic Violence Policy
Designed to help you contact us if you’re experiencing family and domestic violence.
Financial Hardship Guide
Outlines the support available to individuals and businesses facing difficulties in meeting their financial obligations.
Privacy Policy
Explains in simple language to help you understand how we colect and handle your personal information.
Product Governance Policy
Sets out the systems, processes and procedures placed across the lifecycle of our financial products.
Gender Pay Gap Statement
Reflects our minimum standards, including strategy in certain areas, to support gender equality.
Human Rights Policy
Outlines our commitment to respecting and protecting human rights in operations.
Whistleblower Response Plan
Outlines the procedures we will follow when a disclosure is made under our Whistleblower Policy.
Whistleblower Policy
Provides a mechanism for employeess to report concerns freely and without fear.
Disclosure Statement
Set out the financial services we may provide you and to assist you to consider whether to use our services.